As the saying goes, " Cars rely on three points of repair, seven points of support, " enough to see that maintenance plays an important role in the entire life cycle of the vehicle. In order to cultivate the customer's sense of maintenance and help customers quickly grasp the maintenance essentials, Xikang 's service team in the mining area has formulated a corresponding training plan for the specific conditions of the customers in the mining area. In response to the harsh environment of the mining area and the strong mobility of drivers, the Xikang service team, together with Tong Yun Heavy Industry, has formulated a plan to provide customers with 1-2 trainings per month. In order to enable customers to better use Xikang engine, in late August, Tongyun coordinated the supporting manufacturers, Xi'an Cummins Engine Co., Ltd. and other manufacturers, and trained customers. Xikang service team adhering to the " quick and proactive " service concept, from the engine structure, characteristics, daily inspections, routine maintenance, maintenance and Xikang service policies, to provide customers with a pleasant learning experience, so that customers recognize the daily inspection and The importance of daily maintenance. Although the training environment is simple and the facilities are simple, the atmosphere is lively. Discussions, you asked me questions and other methods greatly improved the customer's enthusiasm for learning and brought the training atmosphere to a climax. During the discussion, the Xikang service team collected some questions from customers in the early stage, and emphasized the key points of daily inspections at the training site: air intake system (air filter and pipe clamp), front and rear suspension (glue Mats, bolts, etc., to make use of customer guidance, so that customers are very clear inspection of the site and inspection methods, eliminating the customer's troubles and concerns. The training ended with the use of the vehicle service manager. Although the training was over, the customer seized the opportunity to consult the experts about daily maintenance issues. The enthusiasm was very high. Most of the customers said that they benefited from this training.
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Xi'an Cummins technicians go deep into mining areas to explain to users 
Users actively learn engine knowledge